Privacy Policy

1. Purpose of Privacy Policy

This Privacy Policy explains how the Company collects, uses, stores, shares, protects, and otherwise handles Personal Data and other information in connection with the Platform and Services.

2. Relationship with Terms

This Privacy Policy forms part of the overall terms governing use of the Platform. By accessing, registering, subscribing to, or using the Platform or Services, you acknowledge that your information will be handled as described in this Privacy Policy.

3. Hong Kong Privacy Framework

Where applicable, we handle Personal Data with reference to the Hong Kong Personal Data (Privacy) Ordinance, which applies to personal data users in both the public and private sectors and includes principles on collection, accuracy, retention, use, security, openness, and access/correction rights.

1. Information You Provide Voluntarily

We may collect information that you voluntarily provide, including:

1. a.name;
2. b.business email address;
3. c.telephone number;
4. d.company name;
5. e.job title;
6. f.department or role;
7. g.billing and payment information;
8. h.account login information;
9. i.subscription preferences;
10. j.support requests;
11. k.feedback and communications;
12. l.User content;
13. m.shipment, cargo, tracking, or logistics-related information; and
14. n.any other information you choose to provide.

2. Account and Business Information

We may collect information relating to accounts, organizations, authorized Users, permissions, subscription plans, usage levels, invoices, billing contacts, and administrative settings.

3. Tracking and Logistics Information

We may collect or process shipment identifiers, airway bill numbers, bill of lading numbers, container numbers, carrier details, route information, transport mode, milestones, status updates, estimated times, exceptions, and related logistics information that you provide or request through the Platform.

4. Technical and Usage Information

We may automatically collect technical and usage information, including IP address, device information, browser type, operating system, access time, pages viewed, features used, referring URLs, error logs, API usage, session information, and system activity.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, analytics tools, and similar technologies to record preferences, maintain sessions, authenticate users, analyse usage, improve user experience, monitor performance, and support security.

6. AI Input and Output

If you use AI Features, we may collect and process AI input, AI output, prompts, uploaded materials, generated responses, metadata, usage logs, and related technical information.

7. Information from Third Parties

We may receive information from third parties, including logistics providers, carriers, tracking APIs, payment processors, authentication providers, analytics providers, AI providers, marketing providers, business partners, public sources, and other service providers.

1. Provision of Services

We may use information to provide, operate, maintain, deliver, authenticate, personalize, and support the Platform and Services.

2. Tracking and Analytics

We may use information to retrieve tracking data, connect to third-party APIs, display shipment status, generate dashboards, provide analytics, monitor logistics events, and support operational visibility.

3. AI and Automation

We may use information to operate AI Features, generate AI Output, automate workflows, summarize information, prepare draft content, analyze data, improve recommendations, and support user-requested functions.

4. Account, Billing and Subscription Management

We may use information to create accounts, manage subscriptions, process payments, issue invoices, verify billing details, administer plans, provide notices, and enforce contractual rights.

5. Communications

We may use contact information to send service messages, administrative notices, security alerts, support responses, billing communications, product updates, and other operational communications.

6. Improvement and Development

We may use information to monitor performance, troubleshoot issues, debug errors, improve features, conduct research, develop new services, enhance security, and analyze usage trends.

7. Legal, Security and Compliance Purposes

We may use information to comply with legal obligations, enforce terms, prevent fraud, protect rights, investigate misuse, respond to lawful requests, resolve disputes, and maintain platform security.

8. Marketing

Where permitted by applicable law and your preferences, we may use information to send marketing communications, promotional materials, newsletters, event invitations, product updates, or offers. You may opt out of marketing communications using the instructions provided in the relevant message or by contacting us.

1. Service Providers

We may share information with service providers who support hosting, cloud storage, analytics, AI processing, payment processing, customer support, communications, cybersecurity, authentication, monitoring, and other operational functions.

2. Third-Party APIs and Integrations

We may share or transmit relevant information to Third-Party APIs and integration providers where necessary to provide tracking, analytics, automation, authentication, billing, or other Services.

3. AI Providers

Where AI Features rely on third-party AI providers, relevant AI input, AI output, metadata, or technical information may be processed by such providers to deliver the requested functionality, subject to applicable contractual and privacy arrangements.

4. Business Customers and Administrators

If your Account is associated with a company or organization, information relating to your use of the Platform may be visible to that organization's administrators or authorized representatives.

5. Legal and Compliance Disclosures

We may disclose information where we believe disclosure is necessary to comply with law, regulation, legal process, court order, governmental request, enforcement request, or to protect the rights, property, safety, or security of the Company, Users, third parties, or the public.

6. Business Transfers

If the Company is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of business, insolvency process, or similar transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality or legal arrangements.

7. Aggregated or De-Identified Information

We may use and share aggregated, anonymised, or de-identified information that does not reasonably identify an individual for analytics, research, benchmarking, reporting, product improvement, or commercial purposes.

1. Use of Cookies

We use cookies and similar technologies to remember user preferences, maintain login sessions, improve functionality, analyze website traffic, measure performance, detect security issues, and improve the user experience.

2. Types of Cookies

We may use necessary cookies, preference cookies, analytics cookies, performance cookies, security cookies, and marketing cookies, depending on Platform configuration and applicable consent requirements.

3. Cookie Choices

You may adjust browser settings to refuse or delete cookies. However, some Platform functions may not work properly if cookies are disabled.

4. Third-Party Cookies

Third-party service providers may place or access cookies or similar technologies when providing analytics, authentication, marketing, payment, security, or other services.

1. Storage Location

Information may be stored and processed in Singapore, Hong Kong, or other jurisdictions where the Company, its affiliates, service providers, or infrastructure providers operate.

2. Retention Period

We retain Personal Data and other information for as long as reasonably necessary to provide the Services, manage Accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain security, keep business records, and fulfil the purposes described in this Privacy Policy.

3. Retention Criteria

Retention periods may depend on the type of data, account status, subscription status, legal requirements, contractual obligations, operational needs, backup cycles, dispute considerations, and security requirements.

4. Deletion or Anonymization

When information is no longer required, we may delete, anonymize, aggregate, archive, or securely dispose of it in accordance with applicable law and internal policies.

1. Security Measures

We use reasonable administrative, technical, and organisational measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

2. No Absolute Security

No website, SaaS platform, API, database, cloud environment, transmission method, or storage system is completely secure. We cannot guarantee absolute security of information.

3. User Responsibilities

You are responsible for protecting your account credentials, using strong passwords, managing user permissions, controlling access to shipment and business information, monitoring Account activity, and promptly notifying us of suspected unauthorized access.

4. Sensitive Business Information

You should carefully consider whether to submit sensitive shipment, commercial, customer, supplier, financial, confidential, or regulated information to the Platform. You are responsible for ensuring that you have authority and lawful basis to provide such information.

1. Cross-Border Processing

Because we may use cloud hosting, AI providers, API providers, support tools, and other service providers, information may be transferred to, stored in, or accessed from jurisdictions outside your location.

2. Transfer Safeguards

Where required, we will take reasonable steps to protect transferred information through contractual, technical, organizational, or other appropriate safeguards.

1. Access and Correction

Subject to applicable law, you may request access to or correction of your Personal Data. Hong Kong's privacy framework recognizes data subjects' rights of access and correction with respect to their personal data.

2. Account Information

You may update certain Account information through the Platform or by contacting us at enquiry@mglobalship.com.

3. Marketing Opt-Out

You may opt out of marketing communications by using the unsubscribe instructions in the relevant message or contacting us. We may still send non-marketing communications relating to your account, subscription, security, billing, or Services.

4. Cookies

You may manage cookies through browser settings or, where available, Platform cookie settings. Disabling cookies may affect Platform functionality.

5. Deletion Requests

You may request deletion of certain Personal Data, subject to legal, contractual, operational, security, billing, backup, and legitimate retention requirements.

6. Objection or Restriction

Where applicable, you may object to or request restriction of certain processing activities. We will assess such requests in accordance with applicable law and legitimate business needs.

1. External Links

The Platform may contain links to third-party websites, articles, tools, platforms, APIs, or resources. We are not responsible for the privacy practices, content, security, or policies of third parties.

2. Third-Party Terms

Your use of third-party services may be subject to separate terms, privacy policies, and data practices. You should review those terms and policies before using third-party services.

1. Not Intended for Children

The Platform is not intended for children or individuals below the age required to enter into a binding contract under applicable law.

2. No Knowing Collection

We do not knowingly collect Personal Data from children. If you believe that a child has provided Personal Data to us, please contact us at enquiry@mglobalship.com.

1. Updates

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, business operations, or data practices.

2. Notice

The updated Privacy Policy will be posted on the Platform or otherwise notified to you where appropriate. Your continued use of the Platform or Services after the effective date indicates acknowledgement of the updated Privacy Policy.

1. Privacy contact

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or our handling of Personal Data, please contact us at:

MG Ship Technology Limited

Phone number: +852 3669 6360

Email: enquiry@mglobalship.com

Address: 1st Floor, Yee Kuk Industrial Centre, 555 Yee Kuk Street, Cheung Sha Wan, Kowloon, Hong Kong SAR

2. Verification

We may need to verify your identity and authority before responding to certain privacy, access, correction, deletion, or account-related requests.