Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, registering, subscribing to, or using the Platform or Services, you agree to be bound by these Terms and Conditions, together with our Privacy Policy and any applicable policy, notice, or supplemental terms. If you do not agree, you must not access or use the Platform or Services. You are advised to read these Terms carefully before proceeding.

2. Business Use

The Platform is intended primarily for business and professional use. If you access or use the Platform on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Changes to Terms

We may update, amend, or replace these Terms from time to time. The updated version will be effective when posted on the Platform or otherwise notified to you, unless a later effective date is stated. Your continued use of the Platform or Services after the effective date constitutes acceptance of the updated Terms.

4. Changes to Services

We may modify, suspend, discontinue, replace, upgrade, downgrade, limit, or release new versions of any part of the Platform or Services at any time. This may include bug fixes, corrections, technical enhancements, feature changes, security updates, third-party integration changes, or changes required by law, regulation, security, or business needs.

5. Notification of Maintenance

We will use commercially reasonable efforts to notify the Subscriber in advance of all non-emergency maintenance, for instance, planned downtime for upgrades and maintenance ("Planned Downtime"), to be performed on the Services. We will endeavor to schedule such Planned Downtime during weekends (UTC+8) and other off-peak hours. The parties agree that MG Ship shall not be held responsible for the User's inability to use the Services or access the Website, if such lack of access results from Planned Downtime or a force majeure event.

6. Consent to receive communication

By way of accepting these Terms, you hereby consent to the receipt of communication from MG Ship by way of in-app messages, Short Message Service (SMS) messages, WhatsApp, e-mails, promotional, marketing calls and newsletters. These messages, emails and calls could relate to your registration or the transactions that you carry out through the Website and promotions that are undertaken by MG Ship.

7. Eligibility

Use of the Website is available only to persons who can enter into legally binding contracts in accordance with the relevant laws applicable to such a person. Persons who are "incompetent to contract" within the meaning of the relevant applicable laws, including minors, un-discharged insolvents and persons of unsound mind are not eligible to use the Website. Any person under the legal age shall not register on the Website and shall not transact on or use the Website. MG Ship reserves the right to terminate any person’s membership and/or refuse to provide such person with access to the Website if it is brought to MG Ship’s notice or if it is discovered that such person is not eligible to use the Website. If you represent an entity, organization, or any other legal person, you confirm and represent that you have the necessary power and authority to bind such Person to these Terms.

8. Access of Identified Third Parties to the Services

In the event the User is not an individual citizen, subject to the terms of these Terms, the User may allow its employees, vendors and other identified third parties (hereinafter referred to as "Authorized Users") to use the Services and the User shall be responsible for its Authorized Users' compliance with these Terms.

9. Account Registration

You may be required to create an Account to access certain Services. You agree to provide accurate, current, and complete information and to keep such information updated. You must not create an Account using false information, impersonate another person or entity, create an Account for another person without authorization, or misrepresent your authority.

10. Account Security

You are responsible for maintaining the confidentiality of your login credentials, passwords, and Account activity. You must promptly notify us of any suspected unauthorized access or security incident. We are not responsible for losses arising from your failure to protect your Account credentials, except to the extent required by applicable law.

11. Third-Party Login and Integrations

The Platform may allow login, authentication, data import, data export, or integration with third-party services. Your use of third-party services is subject to the relevant third party’s terms, policies, availability, and technical requirements. We do not control and are not responsible for third-party services.

12. Authorized Shipment and Tracking Use

You represent and warrant that you have the necessary rights, authority, consent, and lawful basis to submit, search, access, process, monitor, or track any shipment, cargo, airway bill, bill of lading, container, vessel, flight, order, or logistics-related information through the Platform.

13. Tracking Data Disclaimer

Tracking Data may be obtained from Third-Party APIs, carriers, vendors, logistics providers, public sources, user submissions, or other external sources. We do not guarantee that Tracking Data will be accurate, complete, current, continuous, timely, error-free, or suitable for any particular purpose. Tracking events, timestamps, locations, milestones, and exceptions may be delayed, incorrect, duplicated, missing, changed, or unavailable.

14. No Logistics Provider Responsibilities

Unless expressly agreed in writing, the Company is a technology platform provider only. We are not a carrier, freight forwarder, customs broker, warehouse operator, insurer, logistics provider, transport provider, or shipping agent. We are not responsible for shipment delays, route changes, missed milestones, customs issues, lost cargo, damaged goods, cancelled transport, carrier performance, or logistics service failures.

15. Acceptable Use

You must not, and must not allow any third party to:

1. a.use the Platform unlawfully, fraudulently, deceptively, or harmfully;
2. b.access or track shipments without authorization;
3. c.interfere with, disrupt, overload, scan, scrape, crawl, reverse engineer, decompile, or attempt to extract source code from the Platform, except to the extent permitted by law;
4. d.bypass security, authentication, usage limits, rate limits, subscription limits, or technical restrictions;
5. e.use the Services to process data on behalf of unauthorized third parties;
6. f.upload malware, harmful code, or unlawful content;
7. g.infringe intellectual property, privacy, confidentiality, or other rights;
8. h.misuse APIs, credentials, or integrations;
9. i.use the Platform to generate, publish, or distribute misleading, defamatory, unlawful, infringing, or harmful content; or
10. j.use the Platform in a way that may damage our reputation, systems, users, partners, or service providers.

16. Services

You, as a User, shall be entitled to use the Website as a platform for availing the Services which shall include:

1. a.browsing the various software services provided on the Website;
2. b.using certain free software services provided on the Website;
3. c.becoming a Customer and availing certain additional Services in exchange for a fee, if any; and
4. d.providing such other services as MG Ship may deem fit from time to time and as may be agreed with you.

Should you choose to become a Subscriber, whether by entering into the SaaS Agreement with MG Ship, or by registering on the Website to the same effect, you shall be further bound by the payment terms laid out herein.

17. License of Software Provided

With respect to any software that is provided to the User for use on the User's devices pursuant to the Services availed by the User, MG Ship hereby grants the User a non-exclusive, non-transferable, non-sub licensable license to use such software during the term indicated by or otherwise agreed upon by the parties only in connection with the Services. The User shall ensure compliance with the provisions of these Terms by each of the Authorized Users.

18. Suspension and Termination

We may suspend, restrict, or terminate your Account, access, Subscription, or use of the Services if we reasonably believe that you have breached these Terms, misused the Platform, created risk for the Company or others, infringed rights, failed to pay fees, violated law, triggered abnormal usage or rate limits, or caused security, operational, legal, or reputational concerns.

19. Intellectual Property

The Platform, Services, Company Content, software, interface, design, database structure, workflows, documentation, trademarks, logos, and other materials are owned by or licensed to the Company and are protected by applicable Intellectual Property Rights. Except as expressly permitted, you must not copy, reproduce, modify, distribute, sell, sublicense, or exploit any part of the Platform or Company Content.

20. User Content License

You retain ownership of your user content, including data, files, instructions, shipment details, identifiers, comments, feedback, business information, or other materials submitted, uploaded, transmitted, entered, or otherwise provided by or on behalf of you. You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, reproduce, modify, format, analyze, and otherwise use User Content as necessary to provide, secure, maintain, improve, and support the Platform and Services, comply with law, and enforce these Terms.

21. Feedback

If you provide suggestions, comments, ideas, bug reports, or other feedback, you grant us the right to use such feedback without restriction, obligation, or compensation, provided that we do not disclose your confidential Information except as permitted under these Terms or our Privacy Policy.

22. Confidentiality

Each party may receive confidential information from the other. The receiving party must use reasonable care to protect confidential information and must not disclose it except as necessary to perform obligations, provide or use the Services, comply with law, or as otherwise authorized.

23. Third-Party Links and Materials

The Platform may contain links to third-party websites, APIs, tools, services, or materials. We provide such links or references for convenience only and do not endorse, control, or accept responsibility for them. Third-party links may change, expire, be removed, or become unavailable.

24. Disclaimers

The Platform and Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, non-infringement, reliability, security, and uninterrupted operation.

25. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, or loss-of-profit damages, including loss of revenue, business, goodwill, data, opportunities, savings, logistics performance, investment returns, or business decisions, whether arising from contract, tort, negligence, statute, or otherwise.

26. Maximum Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Platform, Services, or these Terms shall not exceed the amount paid by you to us for the relevant Services during the [placeholder_liability period] immediately preceding the event giving rise to the claim, or [placeholder_liability cap], whichever is lower or applicable.

27. Indemnity

You agree to indemnify and hold harmless the Company from and against claims, liabilities, damages, losses, costs, and expenses arising from your user content, unauthorized shipment tracking, misuse of the Platform, breach of these Terms, violation of law, infringement of third-party rights, or use of the Services by your Authorized Users.

28. Children

The Platform is not intended for children or individuals below the age required to enter into a binding contract under applicable law. Users must not provide Personal Data of children unless they have lawful authority and all required consents.

29. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Hong Kong. Any dispute arising out of or relating to these Terms, the Platform, or the Services shall be subject to the exclusive jurisdiction of the Hong Kong Judiciary, unless otherwise required by applicable law.

1. Use of AI and Automation

The Platform may use AI Features, automation tools, AI agents, third-party AI APIs, data processing systems, and human review processes to support tracking, analytics, content generation, image generation, blog drafting, summarization, classification, insight generation, customer support, or other functions.

2. AI Features May Change

AI models, APIs, prompts, workflows, data sources, performance, limitations, and availability may change over time. Updates to AI features may affect output quality, tone, accuracy, format, speed, cost, and functionality.

3. AI Output May Be Incorrect

AI Output may be inaccurate, incomplete, outdated, biased, duplicated, misleading, unsuitable, or inconsistent. AI output should not be treated as professional, legal, financial, investment, logistics, customs, insurance, operational, or strategic advice. You are responsible for independently reviewing, verifying, and assessing all AI output before relying on it.

4. No Reliance on Articles or Insights

Articles, blog posts, summaries, market updates, analytics, dashboards, and insights made available through the Platform are for general informational purposes only. They do not constitute professional advice, investment advice, financial advice, legal advice, logistics advice, or a recommendation to make any business decision. Information on the Platform does not necessarily reflect the Company’s views or opinions.

5. Human Review Does Not Guarantee Accuracy

Some generated content may be reviewed, edited, or approved by humans before publication or use. Human review does not guarantee that the content is accurate, complete, lawful, non-infringing, current, balanced, or suitable for your purposes.

6. News, Crawling, and Source Materials

The Platform or Company may use automated or manual processes to identify, collect, review, summarize, transform, or reference publicly available news, articles, reports, websites, or third-party materials. We may provide attribution, source references, or links where appropriate. Source links may change, expire, become unavailable, or be removed. (see if links to source will be provided or not)

7. No Responsibility for Decisions

You are solely responsible for decisions, actions, omissions, strategies, investments, logistics arrangements, communications, publications, or business activities made in reliance on AI output, tracking Data, published content, or any other content.

8. Automated Actions and Agents

If the Platform includes AI agents, workflow automation, API-triggered actions, alerts, recommendations, or automated processes, such features may produce unintended results, trigger rate limits, encounter API errors, cause delays, duplicate actions, fail to execute, or act based on incomplete or inaccurate information. We are not responsible for such outcomes except to the extent required by applicable law.

9. Third-Party AI Providers

AI Features may be provided, supported, or processed by third-party AI providers or infrastructure providers. By using AI Features, you acknowledge that relevant AI input, AI output, metadata, and technical data may be processed by such providers in accordance with applicable agreements, settings, and privacy arrangements.

10. Training and Improvement

We may use data to operate, maintain, secure, troubleshoot, analyze, and improve the Platform and Services. Whether user content, AI input, AI output, or other data is used to train AI models shall be handled in accordance with our Privacy Policy and applicable settings.

11. Ownership of AI Input and Output

As between you and the Company, you retain rights in your AI input, subject to the rights granted under these Terms. Rights in AI output may depend on applicable law, third-party provider terms, the nature of the input, and whether the output is similar to content generated for others. We do not guarantee that AI output is unique, protectable, registrable, non-infringing, or free from third-party claims.

12. AI-Generated Images and Branding

The Platform may use AI-generated or AI-assisted images, designs, illustrations, icons, logos, or branding elements. The Company makes no guarantee that any AI-generated image or branding element is unique, registrable, non-infringing, or free from similarity to third-party materials. We may modify, replace, remove, or stop using such materials at any time.

13. Content Removal

We may remove, edit, disable, restrict, or decline to publish any Content at any time if we believe it may be inaccurate, outdated, unlawful, infringing, misleading, harmful, defamatory, sensitive, commercially unsuitable, or otherwise inappropriate.

1. Subscription Plans

Access to certain Services may require a Subscription. Subscription plans, features, limits, usage quotas, support levels, renewal terms, and prices may be described on the pricing page, or in other applicable documentation.

2. Fees and Payments

You agree to pay all applicable subscription and other fees.

3. Billing Information

You must provide accurate, complete, and current billing, tax, payment, and contact information. You authorize us and our payment service providers to process payments using the payment details you provide.

4. Taxes

Subscription Fees are exclusive of taxes unless expressly stated otherwise. You are responsible for all applicable taxes, duties, levies, withholding, bank charges, foreign exchange charges, and similar amounts, except taxes based on our net income.

5. Auto-Renewal

Unless otherwise stated in Subscription Terms or cancelled in accordance with these Terms, Subscriptions may automatically renew for successive periods. You authorize us to charge applicable renewal fees using your selected payment method.

6. Cancellation

You may cancel your subscription in accordance with cancellation. Cancellation may take effect at the end of the current billing period unless otherwise stated. You may continue to access paid Services until the end of the paid period, subject to these Terms.

7. Refunds

Unless required by applicable law or expressly stated in the Refund Policy, all fees are non-refundable, including for partial billing periods, unused Services, downgraded plans, unused credits, or cancelled subscriptions.

8. Price and Plan Changes

We may change prices, plan structures, features, usage limits, free trial terms, promotional offers, discounts, and billing arrangements from time to time. Where required, we will provide notice in accordance with applicable law or the relevant Subscription Terms.

9. Free Trials, Promotions and Discounts

We may offer free trials, coupons, credits, promotions, discounts, or pilot access at our discretion. Such offers may be subject to additional terms, eligibility requirements, time limits, usage limits, and withdrawal or modification without notice.

10. Late Payment and Suspension

If payment is overdue, declined, reversed, disputed, or otherwise not received, we may suspend, downgrade, restrict, or terminate access to the Services until payment is made. You remain responsible for all outstanding amounts.

11. Unauthorized Transactions

We are not responsible for unauthorized transactions, payment method misuse, exceeding bank limits, payment card restrictions, exchange rate charges, bank fees, or third-party payment processor issues, except to the extent required by applicable law.

12. Usage Limits and Overages

Certain plans may include usage limits, API limits, tracking limits, storage limits, user limits, or other restrictions. If you exceed applicable limits, we may charge additional fees, restrict usage, require plan upgrades, throttle access, or suspend relevant features.

1. Respect for Intellectual Property

We respect intellectual property rights and expect Users to do the same. Users must not upload, submit, generate, publish, share, or use content that infringes copyright, trademarks, confidentiality, privacy, publicity, database rights, or other third-party rights.

2. Takedown Requests

If you believe that content available on or through the Platform infringes your rights, you may submit a takedown request to enquiry@mglobalship.com with sufficient information for us to identify the relevant content and assess the request.

3. Required Information

A takedown request should include

1. a.your name, organization, and contact details;
2. b.identification of the allegedly infringed work or right;
3. c.the URL or location of the allegedly infringing content;
4. d.a statement explaining why you believe the content is infringing;
5. e.evidence of your ownership or authority to act for the rights holder;
6. f.a statement that the information provided is accurate; and
7. g.any other information reasonably requested by us.

4. Review and Action

Upon receiving a takedown request, we may review, remove, disable, restrict, replace, edit, or decline to act on the relevant Content. We may also contact the User who provided the Content or request further information from the complainant.

5. No Admission

Removal, restriction, or modification of content does not constitute an admission of infringement, liability, unlawfulness, or wrongdoing by the Company or any User.

6. Repeat Infringers

We may suspend or terminate accounts of Users who repeatedly infringe rights or submit unlawful, infringing, or inappropriate content.

7. Counter-Notice

Where appropriate, we may allow a User to submit a counter-notice or explanation in response to a takedown request. We may restore or maintain content where we reasonably believe it is lawful, licensed, permitted, or otherwise appropriate.

8. Third-Party Source Content

Published content may refer to, summarize, transform, comment on, or link to third-party sources. We do not claim ownership of third-party source materials and may remove or revise references upon reasonable request or where we consider it appropriate.